Special Order
At throtl, we understand that sometimes you might be looking for a unique or hard-to-find part for your vehicle. That's why we offer a Special Order service to help you get precisely what you need. This guide will walk you through making a Special Order purchase with us.
What is a Special Order?
A Special Order is a request for a product that is not currently in stock or listed on our website. This service allows you to order specific items that we can source from our suppliers to meet your needs.
How to Place a Special Order
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Identify the Part: Gather as much information as possible about your needed part. This might include the part number, brand, and a detailed description.
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Contact Customer Support:
- Via Email: Email support@throtl.com with the details of the part you are looking for.
- Via Phone: Call our Customer Support team at 1-855-847-6855 and provide them with the details of the part.
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Provide Detailed Information: Be ready to provide the following information:
- Part number or SKU
- Manufacturer or brand name
- Detailed description of the part
- Vehicle information (make, model, year, etc.)
- Any additional specifications or requirements
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Receive a Quote: Our team will research the part and provide a quote, including the price and estimated delivery time.
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Confirm Your Order: Once you receive the quote, you can confirm your order by replying to the email or confirming over the phone.
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Make a Payment: Our team will guide you through the payment process. Special Orders full payment upfront.
Important Information
- Lead Time: Special Orders typically take longer to fulfill than regular orders. The lead time may be provided with the quote. Lead Times are often ESTIMATES and may be changed at any time by the manufacturer.
- Non-Returnable: Special Order items are non-returnable and non-refundable. Please confirm the part's specifications and compatibility before placing your order.
- Additional Costs: In some cases, special orders may incur additional shipping or handling fees, which will be included in your quote.
Tracking Your Order
Once your Special Order is confirmed and processed, you will receive an email with tracking information. You can track your order status through our website under the "My Orders" section.
Frequently Asked Questions
Q: How long does it take to receive a Special Order item?
A: The delivery time varies depending on the supplier and the part's availability. Our Customer Support team will give you an estimated delivery time in your quote.
Q: Can I cancel a Special Order after it has been placed?
A: Special Orders are non-cancellable once they have been confirmed. Please get in touch with Customer Support immediately if you need to make any changes.
Q: What if the part I receive is incorrect or damaged?
A: In the rare event that you receive an incorrect or damaged part, please get in touch with our Customer Support team immediately. We'll be working with you to fix the issue.
Q: Are there any additional fees for Special Orders?
A: There may be additional shipping or handling fees, which will be included in your quote. There are no hidden fees beyond what is communicated in the quote.
Contact Us
If you have any questions or need assistance with a Special Order, please don't hesitate to contact our Customer Support team:
- Email: support@throtl.com
- Phone: 1-855-847-6855
- Live Chat: Available on our website during business hours
We are here to help you find the perfect parts for your vehicle. Thank you for choosing throtl for your automotive needs!