Digital Downloads
Digital downloads are a convenient way to instantly access software, e-books, music, videos, and other digital content. This guide will explain a digital download, how to access it, and the terms and conditions related to its purchase.
What is a Digital Download?
A digital download refers to receiving digital content online rather than purchasing a physical copy. This method lets you access your purchase immediately without waiting for shipping or handling. Common types of digital downloads include:
- Digital artwork and design files
How to Access Your Digital Download
- Purchase: Complete the purchase of your digital download through our website.
- Confirmation Email: You will receive a confirmation email containing a download link or instructions on accessing your digital content.
- Download: Click the provided link and follow the instructions to download and save the file to your device.
Returns & Cancellations
Due to the nature of digital downloads, specific terms and conditions apply to their cancellation and return.
Cancellation Policy
- All sales are final and non-refundable. If you entered the wrong email address, we'd be happy to update it and send a new copy to that address.
Return Policy
- Non-Returnable Items: Digital downloads are generally non-returnable and non-refundable once they have been accessed or downloaded. This policy helps prevent the unauthorized distribution of digital content.
- Exceptions: We may offer a replacement or refund in certain circumstances, such as technical issues with the download or corrupted files with supporting evidence. Please contact our Customer Support team to discuss your specific situation.
Frequently Asked Questions
Q: Can I get a refund for a digital download?
A: Digital downloads are typically non-refundable once they have been downloaded. However, if you encounter technical issues, please get in touch with our Customer Support team for assistance.
Q: What should I do if my download link is not working?
A: If you experience issues with your download link, please try refreshing the page or using a different browser. If the problem continues, we ask that you please contact our Customer Support team for more help.
Q: Can I share my digital download with others?
A: Digital downloads are intended only for the purchaser and should not be shared or distributed. Sharing digital content may violate copyright laws and the terms of use.
Q: How long do I have to download my purchase?
A: Download links may vary in availability. Some links may expire after a certain period or number of downloads. Refer to your confirmation email for specific details. If you have trouble accessing your download, contact Customer Support.
Contact Us
If you have any questions or need assistance with your digital download, please don't hesitate to contact our Customer Support team:
- Email: support@throtl.com
- Phone: 1-855-847-6855
- Live Chat: Available on our website during business hours
We are here to help you with any issues or questions regarding your digital downloads. Thank you for choosing throtl.