How do I cancel a throtlVIP membership? To cancel VIP, visit my.throtl.com and login to your account. Click on settings, then manage subscription. Related articles How can I get in touch with your customer service team? How do I use my VIP Membership? Why was I charged a cancellation fee? I emailed your customer service team. When should I expect a response? What does it mean when it says an item can be backordered / preordered?