How can I get in touch with your customer service team?

Business Hours (PST)
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed

We provide live order information, including the estimated ship dates, tracking details, and more directly on your account page. Please log in to see these details whenever you get a chance before you reach out to our support team.
Visit your Account.

Most of the answers to our commonly asked questions can be found in our help center.
Visit the Help Center.

If you bought an item through a third-party marketplace such as eBay or Amazon, you must contact that dedicated app for order assistance. Support from our website is separate, and we have dedicated teams to handle each platform. Live support is not available for these orders.

Need help finding what you are looking for? Please click the link in the bottom right corner of this page, and type in any question you may have. The system will navigate you through getting to the correct department and ensure you get the fastest possible service. This is the quickest way to get assistance and even has live chat functionality where you can speak directly with a representative. 

Phone: [phone] - We have multiple specialists ready for phone support during our operating hours. If you can't reach us, we are likely already helping customers. Please leave us a voicemail, and we will reply as soon as possible.

We do our best to provide sources that can answer your concerns, even outside of our business hours or without the assistance of a specialist. However, if you've utilized all available support channels and have yet to find a resolution, please email us at [e-mail].

For ALL THROTL and HOONIGAN branded inquiries, please email our dedicated merchandise team at [e-mail]

Brand Inquiries: [e-mail]

Customer Car Work: Got a cool car you think we'd like to work on? Fill out the form below, and someone will get back to you if we are interested in taking on your project!
Submit Your Car

Need to make a modification to an existing order? (Cancellation, Return, or Address Change)
Please submit a formal request here:
Order Modification Requests
Refund Policy

Business Mailing Address
throtl Inc
302 Washington Street
#102
San Diego, CA 92103
United States

Please do not ship/return a product to the above mailing address. It is not a warehouse or location for products to be received or held. You'll need to wait for an approved RMA from our service team before returning the product. Failure to do so may result in additional fees.