I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after merchandise launches or during holidays.
EMAILS ARE RESPONDED TO MONDAY - FRIDAY FROM 9:00 AM TO 5:00 PM!
Your fastest method of response will be to utilize our live chat, we offer live support during our regular business hours with top notch customer service. Please refer to this prior to reaching out via email to see if one of our representatives can help!
Important Note: Please do not "bump" your emails or respond if you haven't heard from us. It only slows things down. We respond to emails in the order that they contact us in, from oldest to newest. if you continually bump your email, you will never receive a response. Just please be patient, or reach out to our live chat on the site for a more immediate response.
Remember, for Merchandise and Apparel related inquiries, contact merch@throtl.com
For Parts orders, please contact support@throtl.com
Please ensure you email the correct team!!!