Logo
Sign in
Home SWEEPSTAKES MERCH CONTENT JOIN VIP WISH LIST MY ACCOUNT CART CONTACT US Submit a request
  1. throtl Inc
  2. Shipping
  3. F.A.Q

Articles in this section

  • When is my order shipping? / What is my order status? / What is my order ETA?
  • How do I get Free Ground Shipping?
  • I placed an order. When will my package arrive?
  • It says my item arrived, but I don't see it. Where is it?
  • Local Order Pickup
  • My package shows as delivered, but I never received it.
  • Shipping Policy
  • When do weekend orders get processed?

When is my order shipping? / What is my order status? / What is my order ETA?

Please read the details below before contacting customer support.

Where can I see my order ETA?
We provide live order information directly on your account page. Please log in to the account and click on the appropriate order number. If you do not have an account, you must create one with the same email used with the original purchase. Your orders will sync automatically when a new account is created.

Why does my order say partially fulfilled?
Extend is not a physical item. It is a service that will automatically fulfill the order. If you purchased Extend Shipping Protection or the Extend Warranty Plan, the order might show "Partially Fulfilled."

Why hasn't my order shipped?
We offer some of the fastest fulfillment times in the industry for in-stock items. How fast the order is processed and shipped will depend on the product stocking status and the facility it is shipping from. We provide live inventory data on every product listing in the form of a bold, orange, clickable article containing details of each status. Items that are in stock will be in a green and bold font. Please read those details before to ensure you are making a confident purchase.

What if I paid for expedited shipping?
Processing and shipping timeframes are separate. If an item is not in stock, it cannot be expedited until it becomes available again. Shipping methods chosen at checkout will apply only after the product has been shipped and the transit process has begun with the courier. Just so you know, while the cart may provide you with an estimated delivery date, it is only an estimate and is subject to change or may incur delays out of our control. Ground shipping is a standard service estimated 3-5 business day delivery, non-expedited.

  • Facebook
  • Twitter
  • LinkedIn
Was this article helpful?
3 out of 19 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • I placed an order. When will my package arrive?
  • Can I change or cancel my order?
  • What does it mean when it says an item can be backordered / preordered?
  • How can I get in touch with your customer service team?
  • When do weekend orders get processed?

Copyright © throtl Inc. All rights reserved.