On occasion we see this happening with customer orders. Before contacting us, be sure to check all areas around your house. Sometimes, delivery drivers will put items behind bushes, etc. to deter thieves from stealing your package. Ask your neighbors as well! After about 2 business days, if you are still unable to find your item, please reach out to us at the bottom right of the page via our live chat.
FYI, If you are looking for information on apparel and merchandise items like t-shirts, hoodies, jet tags, sunglasses, sweatshirts, jackets, and more, please email firstname.lastname@example.org.