Logo
Sign in
Home SWEEPSTAKES MERCH CONTENT VIP TOOLS WISH LIST CLASSIFIEDS CART CONTACT US Submit a request
  1. throtl Inc
  2. Shipping

Articles in this section

  • When is my order shipping? / What is my order status? / What is my order ETA?
  • How do I get Free Ground Shipping?
  • I placed an order. When will my package arrive?
  • It says my item arrived, but I don't see it. Where is it?
  • Local Order Pickup
  • My package shows as delivered, but I never received it.
  • Shipping Policy
  • When do weekend orders get processed?

It says my item arrived, but I don't see it. Where is it?

On occasion we see this happening with customer orders. Before contacting us, be sure to check all areas around your house. Sometimes, delivery drivers will put items behind bushes, etc. to deter thieves from stealing your package. Ask your neighbors as well! After about 2 business days, if you are still unable to find your item, please reach out to us at the bottom right of the page via our live chat.

 

FYI, If you are looking for information on apparel and merchandise items like t-shirts, hoodies, jet tags, sunglasses, sweatshirts, jackets, and more, please email gear@throtl.com. 

  • Facebook
  • Twitter
  • LinkedIn
Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • I placed an order. When will my package arrive?
  • My package shows as delivered, but I never received it.
  • When is my order shipping? / What is my order status? / What is my order ETA?
  • Can I change or cancel my order?
  • Where is my refund?

Copyright © throtl Inc. All rights reserved.

Zendesk Theme Designed by Diziana