Why was I charged a cancellation fee?
When an order is placed there are fees incurred that involve payment processing, order placement, and fulfillment. At a very minimum for just placing an order, there are fees incurred from payment providers to receive payment. These vary from 3-6% ALONE depending on the payment method selected.
Once the item is in place with a warehouse for fulfillment it is very difficult to halt it from going out the door. Our systems provide lightning-fast fulfillment times for hundreds of orders daily and if an item is in stock it is more than likely starting that process very shortly after order placement. It then costs us to pay employees to attempt to track down and halt that order on a very short timeframe.
You may then ask, why am I being charged a fee even if the item isn’t shipping yet?
In these cases, the payment processing fees still occur, on top of that many vendors/manufacturers charge fees for backorder/special order/preorder items to have them removed from production and cancelled. We work diligently to have an accurate status on each and every product page showing what to expect when you place an order, so that there are no surprises. We believe strongly in only charging what is due and only charge these fees when we have to. However as such any fees in order errors are only fair to be passed on to the end-user as we are not responsible for mistakes being made in order placement.
If you have any questions feel free to reach out to our Support team for further assistance.