Cancellation Policy
We understand canceling an order is usually the last option, or we wouldn't have completed the purchase. Ultimately, customers want to cancel an order because of the product's availability, the product's pricing, the compatibility of the product with their specific vehicle application, and more!
No matter the reason, we have a dedicated team of specialists who would much rather accommodate your needs than see you shopping with a competitor!
For Example:
"I found this cheaper somewhere else!"
We offer the ability to price-match almost every item available on our site! If you're shopping outside our business hours, there's a link to each product listing below its price to submit a price match request! We usually respond to these within one business day.
"This product isn't in stock, and I need it ASAP!"
We understand how important it is to meet deadlines with a project or get your daily driver back on the road as quickly as possible. Sometimes, there are other options than waiting. With an inventory of hundreds of thousands of available parts, our team can almost always find a comparable alternative to the part originally ordered!
"This doesn't fit my vehicle!"
While we do our best to have the most accurate fitment data and descriptions of the product possible, sometimes those details can be overlooked. If there's a mistake due to a discrepancy on our end, we'll do everything we can to make things right. If you happen to order the wrong product, contact our team and let us know the specific vehicle details, e.g., year, make, model, submodel, and trim, so we can look into a compatible alternative that is in stock.
* You can request an exchange or cancellation on an unfulfilled order so long as the product has yet to be processed for shipment. In-stock items shipping from our warehouses are usually processed the same day. The request will be denied if your order has been shipped, including a label created with its warehouse.
* You would be denied a standard cancellation if you paid for this order using one of our third-party financing options. Instead, you will be offered the option to exchange the product for an alternative or receive a store credit in the form of a digital gift card used towards a new order.
* Each item's availability status is explicitly mentioned on the product listings.
Items said to be any of the following will result in a cancellation fee of 5% to be deducted from the refund amount upon request approval. "Pre-order Available, Ships from Manufacturer/Dropship"
SPECIAL ORDER ITEMS ALMOST ALWAYS ARE NOT ABLE TO BE CANCELED. IF WE CAN ACCOMMODATE THE CANCELLATION, A 5% FEE WILL APPLY.
* If you cancel or return an order, it will become ineligible towards the current sweepstakes. All entries will be forfeited unless the order is exchanged for product or store credit.
* Order Modification Requests are not automated. Our service specialists manually handle these requests at the beginning and end of each business day within our hours of operation. While we never anticipate delays in response, they can happen during higher-than-normal support volume. You will receive a detailed confirmation of this request when you submit it.
* If an issue with the order results from a verified mistake of throtl, e.g., stocking or fitment discrepancy, incorrect product shipped, etc., we will waive any applicable fees customarily incurred. If you think this is the case, our team will investigate the request further to ensure we offer an adequate resolution.
We recommend you contact us directly through our live support channels during business hours for a one-on-one experience with our team.
You can contact us here: https://throtl.com/pages/contact.
Emailing to cancel your order is insufficient for us to process your request because emails do not always get the same prioritized response times due to the volume of live support. We will need a formal submission before we can continue working towards a resolution for you.
Submit your cancellation request here:
https://throtl.com/pages/order-modification-requests