Knowledge base

• Cancels / Order Changes

  • Why was I charged a cancellation fee?
  • Can I change or cancel my order?

• Products

  • Is this item in stock?
  • Do you have any coilovers for my car?
  • Do you have any Intakes for my car?
  • Do you have an exhaust for my car?

• Contact Us

  • What are your working hours?
  • How do I call you?
  • How can I get in touch with your customer service team?
  • I emailed your customer service team. When should I expect a response?

• My Account

  • How do I use my VIP Membership?
  • How do I cancel a throtlVIP membership?
  • I've forgotten my password. What should I do?

• Shipping

  • When is my order shipping? / What is my order status? / What is my order ETA?
  • How do I get Free Ground Shipping?
  • I placed an order. When will my package arrive?
  • It says my item arrived, but I don't see it. Where is it?
  • Local Order Pickup
  • My package shows as delivered, but I never received it.

• Returns

  • Can I exchange my item?
  • How do I return something?
  • Return Policy

• Payments/Taxes

  • How do I use a discount code?
  • Military Discounts
  • Accepted Forms of Payment
  • Financing
  • Sales Tax
  • I am an international customer (outside USA.) Do I have to pay customs and taxes?

• FAQ

  • What does it mean when it says an item can be backordered / preordered?
  • Extend Shipping Protection FAQ
  • Why is my gift card not working?
  • FAQ: Wheel & Tire Road Hazard Plan + Auto Part Warranty Plan by Extend
  • Where is my refund?
  • What does Ships Directly from Manufacturer mean?