Knowledge base

• Throtl

  F.A.Q.

  • What is throtl?
  • Are throtl products sold at any other retailers?
  • Do you buy vehicles?
  • Do you sell complete transmissions?
  • Do you sell wholesale?
  • Do you sponsor cars?

  See all 13 articles

• Order Help

  F.A.Q.

  • How do I use a discount code?
  • I have not received my order confirmation, what should I do?
  • Military Discounts

  Order Payment

  • Accepted Forms of Payment
  • Financing
  • I am an international customer (outside USA.) Do I have to pay customs and taxes?
  • Sales Tax
  • What currency is your site listed in?
  • Where is my refund?

  See all 7 articles

  Order Exchange

  • Can I exchange my item?

  Order Return

  • How do I return something?
  • Return Policy

  Order Cancellation

  • Can I change or cancel my order?
  • Why was I charged a cancellation fee?

• Shipping

  F.A.Q

  • When is my order shipping? / What is my order status? / What is my order ETA?
  • How do I get Free Ground Shipping?
  • I placed an order. When will my package arrive?
  • It says my item arrived, but I don't see it. Where is it?
  • Local Order Pickup
  • My package shows as delivered, but I never received it.

  See all 8 articles

  Extend Shipping Protection

  • Extend Shipping Protection FAQ

• Product

  F.A.Q.

  • Are wheels individual set?
  • Do you offer deep dish wheels?
  • How are clothing items measured?
  • How can I find out about restocks of merchandise like t-shirts and hats?
  • How do I know if wheels fit my car?
  • How do warranties work?

  See all 7 articles

  CARB Restrictions

  • CARB Status Unknown for Orders Going to California

  Inventory Status

  • What does it mean when it says an item can be backordered / preordered?
  • Is this item in stock?
  • What does it mean when it says an item is Special Order?
  • What does Ships Directly from Manufacturer mean?

• throtlVIP

  F.A.Q.

  • As a VIP did I get my 5x entries?
  • How do I cancel a throtlVIP membership?
  • How do I use my VIP Membership?
  • How much is the VIP discount?

• Sweepstakes & Promotions

  F.A.Q.

  • How many entries do I have to the sweepstakes?
  • I got contacted by an Instagram account saying I won the sweepstakes. What do I do?
  • Is my purchase eligible for the sweepstakes?
  • Who won the sweepstakes?