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Knowledge base

  • Cancels / Order Changes

    • Why was I charged a cancellation fee?
    • Can I change or cancel my order?
  • Products

    • Is this item in stock?
    • Do you have any coilovers for my car?
    • Do you have any Intakes for my car?
    • Do you have an exhaust for my car?
  • Contact Us

    • What are your working hours?
    • How do I call you?
    • How can I get in touch with your customer service team?
    • I emailed your customer service team. When should I expect a response?
  • My Account

    • How do I use my VIP Membership?
    • How do I cancel a throtlVIP membership?
    • I've forgotten my password. What should I do?
  • Shipping

    • When is my order shipping? / What is my order status? / What is my order ETA?
    • How do I get Free Ground Shipping?
    • I placed an order. When will my package arrive?
    • It says my item arrived, but I don't see it. Where is it?
    • Local Order Pickup
    • My package shows as delivered, but I never received it.
  • Returns

    • Can I exchange my item?
    • How do I return something?
    • Return Policy
  • Payments/Taxes

    • How do I use a discount code?
    • Military Discounts
    • Accepted Forms of Payment
    • Financing
    • Sales Tax
    • I am an international customer (outside USA.) Do I have to pay customs and taxes?
  • FAQ

    • What does it mean when it says an item can be backordered / preordered?
    • Extend Shipping Protection FAQ
    • Why is my gift card not working?
    • FAQ: Wheel & Tire Road Hazard Plan + Auto Part Warranty Plan by Extend
    • Where is my refund?
    • What does Ships Directly from Manufacturer mean?

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