Shipping Policy
You will receive your order in the time allotted, depending on your shipping choice, or sooner. Please note the shipping time does not include processing time, which may take up to 3 business days.
After your payment is authorized and verified, processing your order through our warehouses can still take up to 2 business days.
Business days do not include weekends or Holidays. Orders placed on Fridays after 12:00 PM PST will begin processing the following Monday.
Shipping is calculated in the shopping cart, and we can ship most items worldwide. Worldwide shipping may be limited on large products, so please check in with our live support rep before ordering. Sometimes, our system cannot provide a shipping price. Please request an invoice from our live support or email info@throtl.com to purchase your items.
We reserve the right to ship using a method different from the one selected if it gets the item to you faster or the shipping service is unavailable for your item. If you selected ground service, regardless of the carrier, we may use a different carrier than what you selected. Your tracking number will reflect the service we have shipped with.
Faster than standard shipping may not be available for your item. In these cases, a refund for the difference in standard and accelerated shipping will be issued to your payment method, and you will be notified.
Shipping time is calculated in the shopping cart. Remember, this does not include processing time and may not be available for your item. If you have firm deadlines and require items urgently, please contact our live support representatives or email support@throtl.com.
We use all major Carriers, including UPS, USPS, and FedEx.
Address Changes are only allowed on a case-by-case basis and within 14 days of the original order placement. Please contact our service team to see if your order is eligible for address change.
ALL Branded Merchandise, such as apparel and accessories, ship via USPS for domestic orders (First class or Priority based on weight) and UPS for International
First Class is about 7-10 Days Transit
Priority is about 3-5 Days Transit
International can take up to 20 Days Transit
Extend Shipping Protection enables throtl to protect against lost, stolen, or
damaged packages during the shipping process. For a nominal fee, customers can add Shipping
Protection to their order at checkout. If customers have a shipping issue, they can go to Extend’s digital
claims portal, Kaley, to instantly redeem a replacement product.
View our Extend FAQ
Extend provides peace of mind and financial protection should a customer’s package be lost, stolen, or
damaged during transit. Extend is a reliable service that makes purchasing and filing claims on shipping
protection plans seamless through an easy-to-use online portal and great customer support team.