Understanding Billing Inquiries
At throtl, we understand that billing inquiries are an essential part of ensuring clarity and transparency in your financial transactions with us. Whether you have questions about charges on your statement or need assistance with understanding your invoices, we're here to help. This guide is designed to provide you with guidance on how to review your billing statements or invoices and address common questions related to charges.
1. Reviewing Your Billing Statements or Invoices:
- Your billing statements or invoices contain detailed information about the charges associated with your purchases from throtl.
- To review your billing statements or invoices, log in to your account on our website and navigate to the orders section.
- Alternatively, you will receive digital receipts via email, carefully examine the document to understand the charges.
2. Understanding Charges:
Charges on your billing statements or invoices may include the following:
- Product purchases: The cost of the items you've purchased from throtl.
- Shipping fees: Charges associated with the delivery of your order, including shipping method and destination.
- Taxes: Applicable taxes, such as sales tax or value-added tax (VAT), may be included in the total amount.
- Discounts or promotions: Any discounts or promotional offers applied to your purchases.
Each charge should be accompanied by a description or reference number to help you identify the corresponding transaction.
3. Itemized Breakdown of Purchases:
- If you require an itemized breakdown of your purchases, you can typically find this information on your billing statements or invoices.
- The breakdown will list each item you've purchased, along with its corresponding price, quantity, and any applicable taxes or fees.
- If you have questions about specific charges or need clarification on a particular transaction, refer to the itemized breakdown for detailed information.
4. Common Billing Questions:
Some common questions related to billing inquiries include:
- "What is this charge for?"
- "Why am I being billed for shipping when I selected free shipping?"
- "Can you provide more details about this item on my invoice?"
- "I believe there is an error on my statement. How can I dispute it?"
5. Contacting Customer Support:
If you need further assistance with your billing inquiries or have questions about your statements or invoices, our customer support team is here to help.
You can reach us via phone, email, or live chat during our business hours, and we'll be happy to address your concerns and provide any necessary assistance.