Articles in this section

throtl blk.png

At throtl, we strive to provide excellent service and ensure your satisfaction with every purchase. However, we understand that there may be occasions when you need to request a refund or initiate a chargeback. This guide is designed to help you understand the processes involved in refunds and chargebacks, including how to request a refund and what to expect in terms of timelines and procedures.

Refunds:

1. Requesting a Refund:

  • If you are dissatisfied with your purchase or have a valid reason for requesting a refund, you can typically do so by contacting our customer support team.
  • Provide details about your order, including the order number, item(s) purchased, and reason for the refund request.
  • Depending on our refund policy and the circumstances of your request, refunds may be granted for the full purchase amount or a partial amount.

2. Timeline for Refunds:

  • The timeline for receiving a refund may vary depending on several factors, including the payment method used and our internal processing procedures.
  • In general, refunds to credit/debit cards typically take 3-5 business days to reflect in your account, although it may take longer for the credit to appear on your statement depending on your bank's processing times.
  • Refunds issued via alternative payment methods such as PayPal may be processed more quickly, often within 1-2 business days.

3. Refund Status Updates:

  • After requesting a refund, you may receive a confirmation email acknowledging your request.
  • Our customer support team may provide updates on the status of your refund, including confirmation once the refund has been processed and credited back to your original payment method.

Chargebacks:

1. Understanding Chargebacks:

  • A chargeback occurs when a cardholder disputes a charge with their credit card issuer, requesting a reversal of the transaction.
  • Chargebacks can be initiated for various reasons, including unauthorized transactions, billing errors, or dissatisfaction with the product or service received.

2. Initiating a Chargeback:

  • If you believe you have valid grounds for a chargeback, you can typically contact your credit card issuer or bank to initiate the process.
  • Provide details about the transaction in question, including the date, amount, and reason for disputing the charge.

3. Handling Chargebacks:

  • Upon receiving notification of a chargeback request, throtl will typically investigate the claim and provide evidence or documentation to support our position.
  • Depending on the outcome of the investigation and the reason for the chargeback, the disputed amount may be refunded to the cardholder, or the chargeback may be contested if deemed invalid.
  • You should be aware that we have extremely limited resources to offer assistance while an investigation is being conducted.
  • We will not be able to offer a refund until the investigation has been concluded.

4. Impact of Chargebacks:

  • Chargebacks can have financial implications for businesses, including fees assessed by payment processors and potential damage to reputation.
  • throtl takes chargebacks seriously and aims to resolve disputes promptly and fairly to minimize their impact on both parties.

5. Contacting Customer Support:

  • If you have any questions or concerns about refunds or chargebacks, our customer support team is here to assist you.
  • Please reach out to us for guidance on the refund process, assistance with chargeback disputes, or any other related inquiries.

We hope this guide provides clarity on the processes involved in refunds and chargebacks. Our goal is to ensure a positive and transparent experience for all our customers, and we're committed to addressing your concerns promptly and professionally.

Related articles